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Why you need to engage ‘Always Addressable Customers’
In the current environment, consumers can use a wide range of technologies to get in touch with your company at a time and method of their choosing, which means there can be no excuse for failing to...
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Why unified experiences are vital for the future of customer service
A new report has highlighted the importance of a unified customer experience strategy as the number of web-connected devices in use is set to grow. If you’re trying to keep up to date with the latest...
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Key steps for improving consumer experience operations
In an era of instant communications and worldwide connectivity, providing a good customer experience is everything. Word of companies that don’t look after their clients will spread around the globe...
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Are you doing ‘innovation’ wrong in your CX operations?
When it comes to projects to improve customer experiences, one buzzword that comes up again and again is ‘innovation’. It’s the conventional wisdom that to be successful in this area, firms need to...
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Forrester Wave: Continued improvement in Customer Experience
Regardless of which industry you’re in, improving the customer experience is key. This is the main finding in Forrester Research’s revised report The Forrester Wave™: Document Output For Customer...
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